We mend what we made. Free, for life.

What is covered

• Any seam, hem or stitch that has come apart.
• Buttons, rivets and zips that have failed or fallen off.
• Pocket bags that have worn through.
• Re-waxing on any waxed cotton outerwear, once a year.

There is no time limit and no receipt required — the style code inside the collar tells us what it is and roughly when we cut it.

What we charge for

• Damage from wear and tear rather than construction — a tear from catching it on something, for instance.
• Alterations such as shortening a sleeve or taking in a waist.
• Repairs to garments we did not make. We will still do them where we can; we just charge at cost.

Chargeable repairs are quoted before we touch anything, and the quote is what you pay. Most come in between ₹300 and ₹900.

How it works

• Email a photo of the problem with your order number if you have it.
• We reply with a prepaid label — within India, we cover the postage both ways on covered repairs.
• The repair desk turns most jobs around in seven to ten working days.
• We photograph the repair and send it to you before it goes back in the post.

Looking after it yourself

• Wash less than you think you need to. Airing usually does the job.
• Cold water and a line in the shade will double the life of most things here.
• Brush wool after wearing rather than washing it.
• Store knitwear folded, never on a hanger — the shoulders will stretch.